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HardSoft Systems Ltd (HSL) – IT Products and Services
for Small – Medium Sized Businesses
FOCUS ON GROWING YOUR BUSINESS
We understand there is some confusion in our industry about who to trust.
We are full time professionals not part-time IT “experts”. We are happy to earn your trust through discussing your needs and objectives without a financial commitment.
Stop spending time trying to become educated on the latest computer, network, email, or other nagging IT issues. Working in partnership with HSL allows you the freedom to concentrate on your business while our experts solve your computer issues, fast. We can show you how to use your technology to take your business to the next level.
HSL Values
At HSL, we are in the business for the long term (we pride ourselves in having some clients for > 20 years). As such, we focus our efforts on what we can do to best support our clients business
processes. We feel strongly that our client’s success is our success.
Internally we have guiding statements and principals that we use as touchstones; Be pleasant, supportive and helpful. Be respectful of our clients time. Take charge of client problems and fix
them. If you are having trouble solving a problem, escalate to Senior staff before it negatively affects our clients business.
Our clients success is our success. If we make a mistake, admit it, fix it and move on. Staff can make any given mistake once (after all we are only human) as long as we learn from it, fix it, and
don’t repeat it. We feel that by having a supportive environment for our staff to work in that is focused on customer satisfaction, we can deliver superior customer service and satisfaction.
