London Pregnancy & Family Support Centre – Position Available: Support Worker

Approximately: 24+ hours/week Monday – Thursday Beginning Wage: $22/hour

The Support Worker will provide each client a safe and nonjudgmental environment to
establish relationship in the confidential exchange of information for an individualized plan of support. This includes options counselling, services/programs, community referrals and advocacy through the decision-making process and beyond.

Primary Responsibilities:

The Support Worker will report to the Executive Director.

Client Management
• Ongoing open communication with Client Services Director.
• Provide crisis intervention support for each client.
• Client Intake/Pregnancy Tests.
• Prepare Client Files – ensuring forms are copied, filed and placed in support room.
• Provide and present information on parenting, adoption and abortion as required.
• Handle routine client calls, follow-up & maintain all client records and maintain client file notes (eKyros).
• Lead & facilitate twice a month in our evening program for our moms/children preparing lessons, recruiting/organizing volunteers to help with food and childcare. Note: GRIP Program is typically 2 Tuesday evenings a month from 5pm – 8:30pm while program runs through the year or as needed.
• Network with all agencies related to specific needs of the individual client (personal/legal).
• Networking with the community to bring awareness to other agencies of our services. (Not limited to just Medical Facilities.)
• Computer Software (eKyros) – Data Input, Statistics, Reporting.
• Develop and implement programs and forms specific to client’s needs as required (including but not limited to: GRIP mom’s program, client gift card support (with discretion and approval from ED) and care closet needs).
• Maintain and Update Referral Resources available to clients.

Other Duties & Responsibilities:
• Participate in all staff meetings.
• Assist in social media initiatives when needed.
• Assist with all Fundraising Initiatives *after hours availability occasionally required.
• Support administrative and organizational aspects of the LPFSC (ie: keeping literature closet up to date as well as care closet).
• Contributing to the routine custodial duties of the Centre.

Qualifications:

• Respect and uphold the Core Documents and Policies & Procedures of the LPFSC.
• Proficient in the use of Windows Operating System and Microsoft Office Suite (MS
• Word, MS Excel, MS PowerPoint, Gmail).
• Possess superior communication skills, servant leadership and teamwork skills.
• Demonstrate ability to professionally manage highly confidential information.
• Demonstrate excellent organizational and communication skills.
• Be a self-motivator (self-starter with minimal instruction).
• Be committed to continued learning, maintaining professional and technical knowledge.
• Energetic and professional.
• Flexible and willing to adapt to changing organizational needs.
• Have a valid driver’s license and a reliable vehicle.
• Able to provide a valid police record check.

Academic Requirements:

Bachelor’s degree in social/human services, other related field or a college diploma with
previous experience may be considered in lieu of a degree.